How do I get started?
- Sign-up : Visit http://reg.oneport.com/ and sign up for the service.
- Login: Visit https://ero.oneport.com. Enter your Company ID, User ID & Password. Then, click Submit to log into the system. Do the following steps
  - Collect release orders from liners:
    - If you are holding an original bill of lading, please read Question 2 of this System Guide;
    - If you are holding a sea waybill or a telex release bill of lading, please read Question 3.
  - Release eROs to your customers (i.e. consignees): please refer to Question 10.
  - Forward to Trucking Company: please refer to Question 14.
- If the above easy steps do not address all your needs, please read the rest of this guide.
I am holding an original bill of lading. How do I obtain an eRO from my shipping line?
Please liaise with your shipping line and deliver the original bill to the liner first (without waiting at the service counter for return of any documents). After that, you can continue to do the rest of the procedures on eRO platform.

Obtain eRO on eRO platform:
- Login: Visit https://ero.oneport.com. Enter your Company ID, User ID & Password. Then, click Submit to log into the system.
- Import Shipment:
  - Click Collect eRO. Click Import Shipment under My Shipment tab.
  - Select your liner from pull-down menu.
    For import of single shipment, please enter bill of lading no. and any one of container nos. in order to import the entire bill. For multiple shipments, click Choose File to select an excel or text file to be imported. Click Upload button. Click Submit.
  - Click Import for preparing LOI.
- Submit Request:
  - Click Collect eRO. Under My eRO tab, check the containers just imported. Click Request eRO button.
  - Fill out the details including Contact Person, Phone No. & Email. Upload payment and non-payment references. Select Non-licensed cargo or Licensed cargo. Check the box if you request liner-haul. Select For Ocean Bill of Lading Shipment. Click Preview.
  - Confirm that you have previewed the document. Click Submit.
- Await your liner to release the eRO on eRO platform.
I am holding a sea waybill or a telex release bill of lading. How do I obtain an eRO from my shipping line?
- Login: Visit https://ero.oneport.com. Enter your Company ID, User ID & Password. Then, click Submit to log into the system.
- Import Shipment:
  - Click Collect eRO. Click Import Shipment under My Shipment tab.
  - Select your liner from pull-down menu.
    For import of single shipment, please enter bill of lading no. and any one of container nos. in order to import the entire bill. For multiple shipments, click Choose File to select an excel or text file to be imported. Click Upload button. Click Submit.
  - Click Import for preparing LOI.
- Submit Request:
  - Under My eRO tab, check the containers just imported. Click Request eRO button.
  - Fill out the details including Contact Person, Phone No. & Email. Upload payment & non-payment references. Select Non-licensed cargo or Licensed cargo. Check the box if you request liner-haul. Select For Sea-Waybill shipment or For Telex Release Shipment. Click Preview.
  - Confirm that you have previewed the document. Click Sign & Submit.
  - You will receive a one-time Online Authorization Code on your mobile phone or by email.
  - Enter the code on eRO platform and click Submit
- Await your liner to release the eRO on eRO platform.
In the process of collecting eRO from my liner, I accidentally import a wrong shipment. What should I do to undo the action?
- https://ero.oneport.com. Enter your Company ID, User ID & Password. Then, click Submit to log into the system.
- Click Collect eRO.
- Under My Shipment tab, click the Release Inbound Shipment button next to the wrong shipment. Then, ClickOK to confirm.
In the process of collecting eRO from my liner, my eLOI contains a wrong container. Should I correct or cancel it?
- Under this scenario, you have to cancel the eLOI and re-issue a new one
  - Login: Visit https://ero.oneport.com. Enter your Company ID, User ID & Password. Then, click Submit to log into the system.
  - Click Collect eRO.
  - Cancel eLOI:
    - Click eLOI tab.
    - Select the relevant eLOI by checking the corresponding box.
    - Click Cancel eLOI button.
    - Re-issue eLOI: please refer to the above Questions 2 & 3.
I do not receive the one-time Online Authorization Code when I sign the eLOI. What should I do?

When you sign the eLOI, the following page will appear on eRO platform. Click Resend OAC button or Send OAC via Backup Email button as indicated by red circles below in order to re-send the Online Authorization Code. If you still could not obtain the code on your mobile phone or in your email inbox, please contact OnePort.
What should I do if the liner refuses to issue an eRO due to payment amount dispute?
Your liner may notify you either by phone/email or through eRO system (by cancelling your eLOI).
- Notification by phone/mail: If your liner notifies you by phone/ email, please firstly resolve the issue with the liner and then request the liner to release the eRO on eRO platform.
- Notification by cancelling your eLOI on eRO platform: If your liner chooses to cancel your eLOI on eRO platform, you have to resubmit a new eLOI.
  - Directly contact your liner and settle the payment amount dispute;
  - Submit a new eLOI application and attach all payment references; and
  - Request your liner to release the eRO on eRO platform.
- Notification by rejecting your eLOI on eRO platform: If your liner chooses to reject your eLOI on eRO platform, you will receive an email notification and you have to amend the eLOI. For eLOI amendment, please refer to 9 of this System Guide.
What should I do if the liner refuses to issue an eRO due to an omission of a reference copy during submission of eLOI?

Please refer to the answer of Question 7.
What should I do if the eLOI I submitted contains incorrect information?
Once you have submitted an eLOI to your liner, you cannot change the information except adding payment/ non-payment references.

To add additional payment/ non-payment references, please do the followings:
- Login: Visit https://ero.oneport.com. Enter your Company ID, User ID & Password. Then, click Submit to log into the system.
- Click Collect eRO.
- Click eLOI tab.
- Enter your searching criteria and click Search button. Check the relevant box to select the eLOI. Click Amend LOI/ Add Attachments button to further proceed.
What should I do after I receive eLOI & related references from my customers (i.e. consignees)?
- Once your consignee has submitted an eLOI to you, you will receive an email notification issued by eRO system.
- Upon receiving the email, please log into the system to do the followings:
  - Login: Visit https://ero.oneport.com. Enter your Company ID, User ID & Password. Then, click Submit to log into the system.
  - Click Release eRO. Click eLOI tab.
  - Select the relevant eLOI. Click View Payment Details.
  - A separate window, which shows all payment and non-payment references, will pop up. If you are satisfied with the information submitted by your consignee, choose the suitable options listed on the field named “Confirm Payment with:”. Then, click Confirm eLOI & payment.
  - Click Release eRO. Click eRO tab.
  - Select the relevant eRO. Click View eRO.
  - Another window will pop. Click Release eRO.
If I generally do not require my customers (i.e. consignees) to submit eLOIs, what should I do to release an eRO?
2.11. If I generally do not require my customers (i.e. consignees) to submit eLOIs, what should I do to release an eRO?
- Login: Visit https://ero.oneport.com. Enter your Company ID, User ID & Password. Then, click Submit to log into the system.
- Click Collect eRO. Under My eRO tab, check the relevant box to select the eRO. Click Release without eLOI button.
- Enter the OnePort Company ID of your customer (i.e. the consignee) or select from the list. Click Release to consignee button.
- A pop-up window will show a release reference number. Enter the release reference number on screen. Select whether you would like to disclose the name of consignee to recipient of the eRO. Then, click Confirm button.
My consignee submitted an eLOI with wrong container information. Should I correct or cancel it?

Under this scenario, your consignee should follow Question 7 of Consignee/ Trusted Agent (Consignee) Interface System Guide to cancel the eLOI and re-issue a new eLOI.
What should I do if my consignee & I have payment dispute issue?
You may notify your consignee either by phone/email or through eRO system (by cancelling your eLOI).
- Notification by phone/email: Please contact your consignee to resolve the issue. If it is satisfactorily resolved, you can further release the eRO on eRO platform.
- Notification by cancelling your eLOI on eRO platform: You can choose to cancel the eLOI on eRO platform (by clicking Cancel eLOI button). Upon resolving the payment dispute with your consignee, please advise your consignee to re-submit a new eLOI.
How do I pass on an eRO to my trucking partner upon receipt from my liner?
- Login: Visit https://ero.oneport.com. Enter your Company ID, User ID & Password. Then, click Submit to log into the system.
- Click Collect eRO.
- Click My eRO tab.
- Enter your searching criteria and click Search button. Check the relevant box to select the eRO. Click Forward button.
- For each laden pickup and empty return, enter the Company ID of your trucking company or select from the list. Click Confirm button.
- Select which party will pay for the Port Security Charge. Click Confirm button.
If I mistakenly forward an eRO to a trucking company, what should I do to undo the action?
- If you mistakenly forward an eRO, the Status of the container will appear as Forwarded.
- To undo, please go through Cancel/ Revert Forward action on eRO platform:
  - Login: Visit https://ero.oneport.com. Enter your Company ID, User ID & Password. Then, click Submit to log into the system.
  - Click Collect eRO.
  - Under My eRO tab, click the relevant Cancel/ Revert Forward button.
  - Click Cancel Forward.
  - Counter-check the details and click Cancel Forward button.
  - Click OK button.
What should I do to search and retrieve a particular eRO?
- Login: Visit https://ero.oneport.com. Enter your Company ID, User ID & Password. Then, click Submit to log into the system.
- Click Collect eRO.
- Under My eRO tab, enter one or more searching criteria including bill of lading no., vessel name, voyage no., container no., status, date range and PSC status. click Search button.
Can I print out each eRO reference copy for reference?
- Login: Visit https://ero.oneport.com. Enter your Company ID, User ID & Password. Then, click Submit to log into the system.
- Click Collect eRO.
- The corresponding bill will appear in My eRO tab.
- Click the icon (as circled below) to extend the fields of a bill.
- Click the container number to call for a pop-up window.
- The following pop-up window will appear. Click print eRO button.
- Click Print icon to proceed.

Electronic Release Order (eRO) System Guide